Example Privacy Policy

Last Updated: February 18, 2026

1. Introduction

Spring Global (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website and platform.

2. Information We Collect

Information you provide:

  • Contact information (name, email address, job title, company name)
  • Account credentials
  • Billing and payment information
  • Client Data uploaded to the platform (e.g., sales data, inventory data, SKU-level information)

Information collected automatically:

  • Usage data (features accessed, session duration, actions taken)
  • Device and browser information
  • IP address and approximate location
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Service
  • Process transactions and send billing communications
  • Send product updates, security alerts, and support messages
  • Comply with legal obligations
  • Detect and prevent fraud or misuse

We do not use Client Data to train or improve our AI models without your explicit written consent.

4. Cookies & Tracking

We use cookies and similar technologies to authenticate users, remember preferences, and analyze usage. You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect platform functionality.

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Cloud infrastructure providers (e.g., AWS, Google Cloud) to host and operate the Service
  • Analytics providers (e.g., for platform usage analysis) under strict data processing agreements
  • Payment processors to handle billing transactions
  • Legal or regulatory authorities when required by law

All third-party service providers are contractually required to handle your data only in accordance with our instructions and applicable law.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. Client Data is deleted within 60 days of contract termination. We may retain certain information longer if required for legal compliance or dispute resolution.

7. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, role-based access controls, and regular security audits. While we take reasonable precautions, no system is completely secure and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Opt out of certain data uses
  • Data portability

To exercise these rights, contact us at team@springglobal.com. We will respond within 30 days.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to opt out of its sale (we do not sell personal information).

EU/UK residents have rights under the GDPR, including the right to lodge a complaint with your local supervisory authority.

9. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States. We use appropriate safeguards, such as Standard Contractual Clauses, for any cross-border data transfers from the EU or UK.

10. Children’s Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform at least 30 days before they take effect.