Key Differentiators:
Spring Global’s 360° approach to provide a complete and full picture of the customer across the enterprise is a strength, especially for the routes to market that leverage multiple internal groups to provide team retail coverage.
The customer is better supported because sales reps, merchandisers, delivery drivers, and customer support teams all have a real-time, single view of the customer and the ability to interact in unison. This improves efficiency and the overall customer experience. Spring Global also provides live support from their data quality team to monitor, validate, and even correct data as needed.
A Spring Global product owner is assigned to each project. The product owner is experienced in delivering software and also understands the CPG mission, the nature of the solution to be delivered, and the business of the customer.
From the beginning of the project to the end, they are always thinking of how to improve
the day-to-day job and tasks of the end user
Outlook & Prognosis:
Spring Global’s footprint spans multiple use cases that include and integrate key field functions (sales, Van Sales, merchandising, delivery, and payments). They have an in-house team of engineers who build, support, and enhance the application.
Spring Global has also built strong, collaborative working relationships and partnerships with industry-leading providers (Microsoft, SAP). They are a Microsoft Gold partner and fully leverage Azure capabilities. Their SAP certification for S/4 HANA SDD Last Mile Distribution provides significant benefits for customers with SAP ERP.
Spring Global can build on these foundations to further develop retail efficiencies and technology enhancements to grow sales.
Adjacent Offerings:
SpringPay to collect electronic payments from any customer by any field user.
Evaluate Spring Global when:
You want a collaborative partner who will take the time to understand your processes and guide you to optimize them with a solution that is easy to use and easy to deploy. Also, if you are looking for a solution that can best leverage the multiple roles of your mobile field team (reps, merchandisers, delivery drivers) and effectively engage with customers via SMS.
